Broadband FAQ

What types of broadband are available?

There are five types: ADSL, fibre optic, mobile, satellite, and cable, although the first four are the more commonly used. For more information on each type, please visit our Broadband Guide.

What do I need to get an Internet connection?

– An active and compatible landline (your house/office telephone number)

– A router (usually offered for free in Malaysia, along with a contract)

– A microfilter (for ADSL broadband only)

– A device that can access the Internet (your mobile phone, tablet, computer, etc.), either via wired (ethernet port required) or wireless access (Wi-Fi useability required)

– An internet browser

Can my broadband go wireless?

Yes, actually, you can. But to do that, you’ll need to purchase a wireless router, which will transmit wirelessly within its effective range, to Wi-Fi enabled devices.

What is a router?

A router gives you the ability to connect multiple devices to your local area network (LAN) via a cable, or alternatively, your wireless local network area (WLAN) via the router’s antenna transmission to your devices, to access the Internet. This way, you won’t have to purchase separate Internet plans for each device that you want to use to go online.

What is line rental?

Line rental refers to a fee that you pay to your internet service provider for your broadband cable. Note that it is separate from your monthly usage fee.

How do I find the best broadband plan for me?

You’ll have to estimate your monthly usage and determine whether you’re a light, medium, or heavy Internet user, and know what you use the Internet for. For a more in-depth explanation, please visit our Broadband Guide.

How can I get the most value for my plan?

Choose a plan that can cover your estimated monthly data usage plus a bit of leg room. If you’re in need of more than just broadband, you may also consider purchasing an internet plan bundle.

What is an internet plan bundle?

An internet plan bundle is, in theory, one of our Malaysian’s all-time-favourite X-in-one deal. With this, you can purchase several services in a ‘bundle’, such as your broadband, plus satellite TV subscription, plus a landline, plus free call minutes and/or SMS.

Is there a limit to my data usage?

Most broadbands cap their data offerings, although unlimited data packages are also available.

Can I upgrade my package if or when necessary?

Yes, you may, provided your contract with your current internet service provider has expired.

Can I switch internet service providers before my contract expires?

In theory, you can, although cancellation may involve hefty costs that make early cancellation not worth it. It might better for you to either wait the contract out, or give it up quickly, soon after you sign up, if the internet service provider allows for a cooling-off period in your contract. Any cancellation charges should be stated in your contract, so read it before you decide.

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